Product Ownership at publicly listed FinTech

(July 2020 – September 2021):

Main task was to assume product ownership. Focused on sustainably increasing customer satisfaction by optimizing business, information, and technology architectures in collaboration with in- and external stakeholders across all levels. Responsibilities included defining personas and redesigning customer journeys (gap analyses), co-managing the project roadmap, advising the board on business continuity and risk management, refining company DNA and long-term objectives, ensuring compliant and highly available services, redesigning management dashboards, simplifying the IT landscape, professionalizing DevOps, and optimizing human capital through revised personnel policies (introducing self-organisation with holacracy) and high-performing team development.

More cases

We have an extensive track record of successfully finalising managerial cases.  In a personal meeting, we would be glad to inform a prospect more extensively about some of our relevant recent success stories (while respecting the privacy of our clients and code of professional conduct). We can also provide references at that point. Some of our achievements:

• We directed the transformation of a renowned international private education institute to secure its privacy compliance and excel its operations.
• We professionalised the IT-department of a renowned European broker of life-critical information.
• We made the primary process lean and secured continuous improvement of a national institute for social benefits.
• We sustainably increased the performance of the business (support) units of an international industrial manufacturer.
• We implemented a quality management system for an innovative broker, made its organisation lean and prepared its quality certification.
• We structurally increased the financial performance of an international producer and broker of intellectual properties.
• We secured the business continuity of the IT-department of a manufacturer of custom solutions (smart devices).
• We introduced (lean) management methods at a renowned national consumer organisation.
• We coached the management of a major content creator and mass distributor to improve its organisational performance.
• We assisted a large international IT-provider with entering a new market region.
• We redesigned the service catalogue of a specialised international market leader, revised its business plan and positively changed the organisation accordingly.
• We designed and launched a new business service of a national full-service IT-provider.
• We co-designed and implemented a new core service and prepared business extensions of a renowned international provider of financial services.
• We designed and launched an innovative expertise centre of a provider of professional services.